Referral Support Team (RST)

When you need to be seen by a specialist, Pulborough Medical Group (PMG) is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.   

In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.  Please specify your preference to the GP at your consultation.

After you have seen your GP and together you have agreed that you need to be referred for specialist treatment as an NHS patient, PMG will forward your referral letter to the Referral Support Team (RST) at NHS Coastal West Sussex Clinical Commissioning Group, who, using the NHS e-Referral System (formally Choose and Book) will then send the referral onto a local hospital or community clinic. 

You can contact the Referral Support Team up to 10 days from the date of consultation with your GP/date of referral, to discuss where you would prefer to be seen.  Please contact our Secretaries at PMG for the telephone number of the RST and to clarify whether your referral was sent via this team as not all referrals are processed in this way.

Following discussion with you, the RST will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment.  If you do not make contact with the RST within 10 days of the team receiving your referral then your referral will automatically be sent onto a local hospital or community provider locally anyway.

If you have any concerns or questions about your information being passed to the RST, then please speak to a member of the practice team. Information will only be shared when you have agreed with your GP that a referral is the best course of action

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