GP Appointments
To request a GP appointment:
- Online
Use our online request tool, eConsult – available Monday to Friday from 7:00am to 6:30pm. We will usually respond within a working day, often much sooner. - By Phone
Phone us on 01798 872 815 (option 1), Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. - In Person
Visit the surgery and speak with a receptionist, Monday/Friday 8:00am to 6:30pm and Tuesday to Thursday 8:00am to 6:30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Think Pharmacy First
Think Pharmacy First
What is Pharmacy First?
Patients can now see a pharmacist first and do not need a GP appointment or a prescription to get advice and treatment for certain conditions.
It’s easy, you can just walk in!
You may also be referred by an NHS provider, like NHS 111, or your GP practice.
Please note: If you have prolonged or recurrent symptoms or skin discolouration, or are pregnant or breastfeeding, then you will need to contact your GP surgery.
Treatment may be an over-the-counter medicine or prescription medication, depending on the clinical needs of the patient.
No appointment is needed.
Private consultation rooms are available for confidential discussions.
The conditions covered are:
Nurse appointments
To request a Nurse appointment:
- Online
Use our online request tool, eConsult – available Monday to Friday from 7:00am to 6:30pm. We will usually respond within a working day. - By Phone
Phone us on 01798 872 815 (option 1), Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. - In Person
Visit the surgery and speak with a receptionist, Monday/Friday 8:00am to 6:30pm and Tuesday to Thursday 8:00am to 6:30pm.
When you get in touch, we’ll ask what you need help with.
Online bookable slots
We currently only offer direct online booking for certain services such as jabs/vaccinations and blood tests. You may have been advised by your doctor or health care professional to book such a slot online.
This is available via NHS website or NHS App
Cancelling or changing an appointment
To Cancel your Appointment:
- Text
Follow the cancellation link in your appointment text message reminder (if you have received one). - Online
Use your NHS account (through the NHS website or NHS App). - By Phone
Phone us on 01798 872 815 (option 4 to leave a voicemail), Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond.
- if you would prefer to consult with the doctor or nurse by phone or face-to-face.
- if you need an interpreter.
- if you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to assess the urgency and understand what you need. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
To request a home visit, it’s helpful if you phone the surgery before 10:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it.