Urgent appointments
To request an urgent appointment:
- Online
Use our online request tool, eConsult – available Monday to Friday from 7:00am to 6:30pm. We will usually respond within a working day, often much sooner. - By Phone
Phone us on 01798 872 815 (option 1), Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. - In Person
Visit the surgery and speak with a receptionist, Monday/Friday 7:00am to 6:30pm and Tuesday to Thursday 8:00am to 6:30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Online
Use our online request tool, eConsult – available Monday to Friday from 7:00am to 6:30pm. We will usually respond within a working day. - By Phone
Phone us on 01798 872 815 (option 1), Monday to Friday from 8:00am to 1:00pm and 2:00pm to 6:00pm. - In Person
Visit the surgery and speak with a receptionist, Monday/Friday 7:00am to 6:30pm and Tuesday to Thursday 8:00am to 6:30pm. - Online
Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by video call
- by text message or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Online bookable slots
We currently only offer direct online booking for certain services such as jabs/vaccinations and blood tests. You may have been advised by your doctor or health care professional to book such a slot online.
This is available via NHS website or NHS App
Cancelling or changing an appointment
To Cancel your Appointment:
- Text
Follow the cancellation link in your appointment text message reminder (if you have received one). - Online
Use your NHS account (through the NHS website or NHS App). - By Phone
Phone us on 01798 872 815 (option 1), Monday to Friday from 8am to 1pm and 2pm to 6pm.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
To request a home visit, it’s helpful if you phone the surgery before 10:00am.
You may only request a home visit if you are housebound or are too ill to visit the practice.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.